imani Philippines Terms & Conditions

Effective Date: August 22, 2025
Welcome to imani Philippines (“we,” “our,” “us”). These Terms and Conditions govern your use of our website, imani.ph, operated by Sartelara Inc., a corporation duly organized and existing under the laws of the Republic of the Philippines. By accessing or purchasing from this website, you agree to be bound by these Terms.

1. Company Information
Sartelara Inc.

SEC Registration No.: 2023080114150-02
Principal Office: 3F Salcedo One Center, 170 Salcedo St. Legaspi Village San Lorenzo Makati 1223
Email: customercare@sartelara.com
Contact Number: 09171499586

2. Use of the Website

  • You must be at least 18 years old or have parental consent to use this website.
  • You agree not to misuse the site, including hacking, fraud, or any unlawful activity.
  • We reserve the right to suspend accounts engaged in abuse, fraud, or chargebacks.


3. Product Information

  • Products listed are described and presented as accurately as possible.
  • Prices are in Philippine Pesos (PHP) and inclusive of VAT, unless otherwise stated.
  • We reserve the right to adjust product descriptions, prices, and availability without prior notice.


4. Orders and Payments

  • Placing an order constitutes an offer to buy; acceptance occurs once payment is confirmed.
  • We accept payments via:

Credit/Debit Cards (Visa, Mastercard, etc.)
E-wallets (Maya, GCash)
Online Banking (via iPay88 and similar partners)
Installment Payments (GlobalPay and accredited partners)

  • By providing payment information, you represent and warrant that you are authorized to use such method.
  • All transactions are encrypted and processed through third-party payment gateways. We do not store card details.


5. Shipping and Delivery

  • We deliver nationwide in the Philippines through accredited couriers.
  • Delivery timelines may vary depending on location. Estimated delivery times are provided at checkout.
  • Risk of loss passes to the buyer upon delivery to the specified address.


6. Returns, Replacements, and Refunds

  • Returns are accepted within 7 days for defective or wrong items received, subject to inspection.
  • Replacement parts may be subject to a fixed service fee.
  • Refunds will be processed via the original payment method where possible; processing time depends on the payment provider’s policies.
  • For warranty coverage, please refer to the Warranty Policy provided per product.


7. Promotions and Discounts

  • Promo codes and discounts are valid only for the specified period and cannot be combined unless expressly stated.
  • Misuse of promotions (e.g., multiple accounts, abuse) will result in order cancellation.


8. Intellectual Property

  • All trademarks, logos, images, and content on imani.ph are owned by Sartelara Inc. and its licensors.
  • You may not reproduce, distribute, or exploit content without prior written consent.


9. Limitation of Liability

  • Sartelara Inc. shall not be liable for damages arising from misuse of products or delays caused by courier partners, force majeure, or third-party system failures.
  • Our maximum liability for any claim shall not exceed the amount you paid for the product in question.

10. Privacy and Data Protection

  • We collect, use, and protect your personal information in accordance with the Data Privacy Act of 2012 (RA 10173).
  • Payment information is processed by accredited third-party gateways and not stored on our servers.
  • For full details, see our Privacy Policy.


11. Compliance with Philippine Law

  • Transactions are covered by Republic Act 7394 (Consumer Act of the Philippines), DTI e-commerce regulations, and applicable BSP rules for electronic payments.
  • By using installment or credit payment options, you agree to the terms imposed by our accredited financial institutions.


12. Governing Law and Dispute Resolution

  • These Terms shall be governed by the laws of the Republic of the Philippines.
  • Any dispute shall be resolved first through amicable settlement. If unresolved, disputes will be filed exclusively with the proper courts of Taguig City, Philippines.


13. Amendments
We may revise these Terms from time to time. Updated versions will be posted on this page with effectivity dates. Continued use of the website constitutes acceptance of changes.

14. Contact Us
For questions or concerns:

Email: customercare@sartelara.com
Hotline: 09171460183 / 0917 160 2444 / 09171520679
Address: Makati City