All imani products are for personal use. Do not use it for any purposes other than its medical purpose.

WARRANTY

  • imani breast pump motors are covered with a 12 month warranty from date of purchase and registered under the name of the purchaser. The serial number located in the box and the breast pump motor serves as your warranty identification number. All other parts such as Collection Bottle, Breast Shield, Protector, Connector, and Valve are subject to wear and tear, and are not able covered with warranty. 
  • imani breast pumps are single-user pumps. As a result, only the original user is covered under the warranty. The warranty is non-transferable, non-negotiable, or nonassignable to a third party. 
  • The warranty does not cover damage caused by the following
    • Misuse, abuse, negligence, or accidents​ in whatever manner caused
    • Improper storage
    • Unauthorized disassembly, repair, alteration, or modification of the product or components
    • Failure to comply with the operating instructions supplied with the product
    • Normal wear and tear and
    • Overflowing of liquid (water/milk entry) into the main pump
    • Product defects by using the parts manufacture by other companies.
  • imani Philippines reserves the right not to repair any pumps that do not match the condition stated or purchased from retailers not listed on imani Philippines’ website. Breast pumps sold by unauthorized resellers or purchased second-hand will not be repaired.

MAINTENANCE, TROUBLESHOOTING, AND REPAIR

  • For warranty claims or repair, contact imani Philippines’ Facebook or Instagram for initial troubleshooting.
    • Provide the serial number of the breast pump that requires maintenance.
    • Provide the nature of the problem. 
    • Once approved for maintenance or repair, we will provide the address to send the pump motor to. You can send the item via regular courier or drop it off at said address.
    • Label your pump motor with the following information: name, contact number, and delivery address.
  • A service fee of PHP 1000 is charged for (1) user-caused repair services, (2) repairs outside the warranty period. Additional charges are also applicable for parts replaced.  
  • Delivery fees are cared for by the customer.
  • Consumable parts such as Collection Bottle, Breast Shield, Protector, Connector, and Valve are subject to wear and tear. It is recommended it be replaced every 3 months or when needed.

Copyright © imani Philippines. All Rights Reserved

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